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Support center

We're here for you

Supporting you is one of our core values. You’ll receive industry-leading commercial customer service from start to finish, including technical support, service, parts, and beyond.

We’re ready to help. Now servicing your Precor products.

You'll reach our empowered team members who have more than eight years of tenure, on average, supporting commercial facilities, to get you the help you need.

EMAIL US. If you prefer, you can reach us by email at or complete this form for a prompt response.

INFORMATION TO HAVE HANDY. If you’re calling us with an equipment issue, it’s helpful if you have this information ready:

  • Serial number
  • Type of equipment (e.g., EFX, AMT, Treadmill, StairClimber, Upright or Recumbent Bike, Specific Strength Unit)
  • Description of the issue
  • Address of the facility where the equipment is located
  • Name and phone number of the point of contact

For commercial support, submit the form below.

How can we help you?

Purchase parts, protect your equipment, and more


Our best-in-class service means parts when you need them.

Standard Warranty

See our standard limited warranties.

Preventative Maintenance

Protect your investment with a customized maintenance plan.

Service Agreements

Once your standard warranty expires, our comprehensive agreements have you covered.

Preva® Training Center

We provide training, guides, and videos to deliver the most for your investment.

Product Guides

Access downloadable versions for everything you need to know.

Always on your team

From upgrades to routine maintenance, we're always here to support you.